INFORMATION QUESTIONS
FREQUENTLY ASKED QUESTIONS
Are your products cruelty-free?
Many customers today prioritize ethical and cruelty-free products. Clarifying whether your beauty products are cruelty-free can be a deciding factor for potential customers.
How do I know which product is right for me?
Provide guidance on how customers can choose the best product for their needs, whether it's through skin type, specific concerns (like acne or aging), or desired effects (like hydration or brightening).
What are the key ingredients in your products and their benefits?
Highlighting key ingredients and their benefits helps customers understand what makes your products effective and why they should choose them over others in the market.
Do you offer international shipping?
If you ship your products internationally, it's important to clarify this for potential customers who might be ordering from outside your country.
Can I return or exchange products if they don't meet my expectations?
Providing information about your return or exchange policy assures customers that they can shop with confidence. Include details such as the timeframe for returns, conditions for eligibility, and any restocking fees, if applicable. This transparency fosters trust and encourages customers to make a purchase knowing they have options if the product doesn't meet their needs.
INFORMATION ABOUT US